Privacy & Cookie Policy
Introduction
At MyMan Tech (“we,” “our,” or “us”), your privacy is a top priority. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you use our website or IT support services, whether remote or on-site.
Information We Collect
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Personal Information
We may collect information you provide directly, such as:
Name, email address, phone number
Support request details
Billing or payment information
Technical Information
During remote sessions, we may temporarily access:
Device type, operating system, and software version
Diagnostic logs or error messages
IP address and connection info
This information is used strictly to diagnose and resolve your technical issue.
How We Use Your Information
We use your information to:
Provide remote or on-site IT support
Communicate about your service request
Process payments securely
Improve our services and customer experience
Prevent fraud and ensure security
Comply with legal requirements
We never sell or rent your personal data.
Remote Session Privacy
All remote sessions are encrypted (AES-256)
You can view everything we do in real time
Sessions can be ended by you at any time
We access only what’s necessary to fix the issue
No personal files are copied or stored
Data Security
We protect your information using:
Encrypted connections
Secure storage with limited access
PCI-compliant payment processors
Regular system security updates
While no method is 100% secure, we take all reasonable precautions to safeguard your data.
Information Sharing
We only share information when necessary:
Service Providers: Payment processors, hosting, or analytics tools
Legal Requirements: If required by law or to protect our rights
Business Transfers: In case of sale or merger of MyMan Tech
We do not share information for marketing purposes.
Data Retention
Remote support data is kept only as long as necessary to resolve issues
Diagnostic logs are deleted within 90 days
Billing records are kept according to legal requirements
Your Rights
You may request to:
Access your personal information
Correct inaccurate data
Delete your data
Opt out of non-essential communications
Contact: 📧 support@myman.tech
Cookies & Tracking
What Are Cookies?
Cookies are small files stored on your device that help our website function properly and improve your experience.
Types of Cookies
Essential Cookies: Required for site functionality, forms, and sessions
Functional Cookies: Remember preferences (language, display settings)
Analytics Cookies: Track page visits and usage anonymously
Marketing Cookies: Display relevant service ads and measure effectiveness
Third-Party Cookies
Some services (Google Analytics, payment processors, plugins) may set cookies. We do not control these.
Managing Cookies
You can manage cookies in your browser:
View, delete, or block cookies
Disable third-party cookies
Disable all cookies (may affect functionality)
Browser guides: Chrome → Privacy & Security, Firefox → Privacy & Security, Safari → Privacy, Edge → Cookies & Site Permissions
Do Not Track
We do not respond to DNT signals. You can still manage cookies via your browser.
Children’s Privacy
Our services are for users 18 years and older. We do not knowingly collect information from children.
Policy Updates
We may update this policy occasionally. Updates are posted on this page with a new “Last updated” date.
Contact Us
Questions about this policy? Contact us:
MyMan Tech
📧 support@myman.tech
📞 (703) 596-9117
📍 Local Support by Appointment — VA, DC & MD